Return Policy
M.C Grains Return Policy:
At M.C Grains, we are committed to providing you with the highest quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and exchange policy to ensure your experience with us is as smooth and hassle-free as possible.
Eligibility for Returns
- Time Frame:
Returns must be initiated within 30 days of receiving your order. Items returned after this period may not be eligible for a refund or exchange. - Condition:
Products must be returned in their original condition, unused, unopened, and with all original packaging and labels intact. Items that have been opened, used, or damaged are not eligible for return. - Proof of Purchase:
A receipt or proof of purchase is required to process any return or exchange. This helps us verify your order and expedite the return process.
How to Initiate a Return
- Contact Customer Service:
To initiate a return, please contact our customer service team via email, phone, or live chat. Provide your order number, the item(s) you wish to return, and the reason for the return. - Receive Return Authorization:
Our customer service team will provide you with a Return Authorization (RA) number and detailed instructions on how to return your item(s). This RA number must be included with your return package. - Pack Your Return:
Carefully pack the item(s) you are returning to prevent damage during transit. Include the RA number and a copy of your receipt or proof of purchase inside the package. - Ship Your Return:
Ship the return package to the address provided by our customer service team. We recommend using a trackable shipping method to ensure the safe delivery of your return.
Refunds
- Processing Time:
Once we receive your return, our team will inspect the item(s) to ensure they meet the return criteria. Refunds are typically processed within 5-7 business days of receiving your return. - Refund Method:
Refunds will be issued to the original method of payment used for the purchase. Depending on your payment provider, it may take additional time for the refund to appear in your account.
Exchanges
- Exchange Eligibility:
If you received a defective or incorrect item, please contact our customer service team immediately. We will arrange for a replacement item to be sent to you at no additional cost. - Exchange Process:
For exchanges, follow the same process as returns. Once we receive the returned item and confirm it meets our criteria, we will send out the replacement item. If the replacement item is out of stock or unavailable, we will issue a refund.